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Frequently Asked Questions

I Bought My Tickets But…

  • I need to Reschedule

    CHANGE OF DATE REQUESTS:

    Subject to availability.

    To reschedule your tickets, please visit our CHANGE OF DATE REQUEST PAGE.

    Please note there is a $4.99 rescheduling fee per ticket for Premium tickets (single ticket, as well as per ticket included in the Family Pack), and a $9.99 rescheduling fee per ticket for Basic tickets (single ticket, as well as per ticket included in the Family Pack).

    Last-minute change of date requests will not be honored except in exceptional circumstances.

  • I want to Upgrade/Downgrade

    Please Contact Us to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I Want to Change the Name On them

    The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets. Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I Never Received Them

    If you have purchased tickets to Immersive Nutcracker directly through our website, but have not yet received your tickets, you can use the "Ticket Resend" tool found HERE!

    If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.

    TAKE NOTE: Please check your spam/junk folder before contacting the box office.

    • Tickets Info

  • Group Tickets

    A group discount is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    Discount amount will be applied at checkout.

  • TICKET PRICES & TICKET TYPES

    TICKET PRICES

    Premium - $44.99

    Basic - $29.99

    Family Pack - Premium - $40.49

    Family Pack - Basic - $26.99

    All tickets are subject to applicable taxes and fees on top of the above prices as per our terms and conditions. 

    Ticket prices are subject to change.

    TICKET TIERS

    Premium Ticket Perks:

    1. A Sheet of Stickers

    2. Christmas Nutcracker Ornament 

    3. Please arrive 20 mins prior to your event start time. Latecomers will be accommodated where possible but we cannot guarantee entry.

    Basic Ticket Perks:

    1. A Sheet of Stickers

    2. Please arrive 20 mins prior to your event start time. Latecomers will be accommodated where possible but we cannot guarantee entry.

    Family Packs: The perfect way to bring your friends or family and save money! 

    Family Packs are sold for a minimum of 4 people.

    Family Pack - Premium Ticket Perks - per person:

    1. Small Gift

    2. Christmas Nutcracker Ornament 

    3. Please arrive 20 mins prior to your event start time. Latecomers will be accommodated where possible but we cannot guarantee entry.

    Family Pack - Basic Ticket Perks - per person:

    1. Small Gift

    2. Please arrive 20 mins prior to your event start time. Latecomers will be accommodated where possible but we cannot guarantee them entry.

    Guests under the age of 14 must be accompanied by an adult (aged 21+).
    Babes in arms (under 2 years old) can attend free of charge. Children aged 2+ require a ticket to attend.

    There are no refunds of tickets for this exhibit. Tickets are available for purchase online HERE and at our onsite box office. For more details please read our TERMS AND CONDITIONS. All tickets are subject to applicable taxes and fees.

    • Exhibit Info

  • Prohibited & Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection. Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bags at coat check for a fee. 

    Prohibited:

    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods

    Please note that large bags/luggage are not permitted inside the gallery, as per our terms and conditions.

    Permissible:

    • Walkers, mobility scooters, and other mobility aids
    • Strollers
    • Service animals - For non-traditional service animals please contact the exhibition before your visit.

    Immersive Nutcracker reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

  • Accessibility

    Lighthouse ArtSpace San Antonio is accessible. The venue is accessed via an ADA-compliant ramp. Once inside the venue, there are no stairs or barriers to entry. ADA parking is available in front of the building.

  • Exhibit Hours

    Exhibit opens 15 minutes before the first entry time of the day and closes 20 minutes after the start time of last entry time of the day. For entry time please see the ticketing calendar when you click BUY TICKETS.

  • Location, Parking & Transit

    LOCATION:

    The Immersive Nutcracker Exhibit will be located at 221 Burleson, San Antonio, Texas.

    PARKING

    Free on-site parking is available in a 200-spot parking lot adjacent to Lighthouse ArtSpace San Antonio. ADA parking is available in front of the venue.

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