CHANGE OF DATE REQUESTS:
Subject to availability.
To reschedule your tickets, please visit our CHANGE OF DATE REQUEST PAGE.
Please note there is a $4.99 rescheduling fee per ticket for Premium tickets (single ticket, as well as per ticket included in the Family Pack), and a $9.99 rescheduling fee per ticket for Basic tickets (single ticket, as well as per ticket included in the Family Pack).
Last-minute change of date requests will not be honored except in exceptional circumstances.
Please Contact Us to upgrade your tickets prior to arrival.
Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!
The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets. Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.
If you have purchased tickets to Immersive Nutcracker directly through our website, but have not yet received your tickets, you can use the "Ticket Resend" tool found HERE!
If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.
TAKE NOTE: Please check your spam/junk folder before contacting the box office.