Frequently Asked Questions

I Bought My Tickets But…

  • I Need to Reschedule

    To reschedule your tickets, please visit our Change of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

    Please note there is a $4.99 rescheduling fee per ticket for Premium tickets (single ticket, as well as per ticket included in the Family Pack), and a $9.99 rescheduling fee per ticket for Basic tickets (single ticket, as well as per ticket included in the Family Pack).

    Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

  • I Want To Upgrade Or Downgrade

    Please contact our box office to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I Want to Change the Name On Them

    The name on your tickets is for buyer and COVID tracing info only, and there is no change of name required.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I Never Received Them

    If you have purchased tickets to Immersive Nutcracker directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool.

    If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office to have this rectified.

    Please check your spam/junk folder before contacting the box office.

  • Tickets Info

  • Group Tickets

    A group discount is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

  • Authorized Ticket Sellers

    Warning! Check before you go. If you want to experience the Immersive Nutcracker Exhibit that is taking Phoenix by storm, ensure you are buying your tickets from Immersive-Nutcracker.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than those listed below, please contact us for verification.

    Authorized Ticket Partners To Immersive Nutcracker
    • Immersive-Nutcracker.com
    • Ticketmaster.com
    • Universe.com
    • Restaurant.com

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website for purchase.

  • Tickets Types & Prices

    TICKET PRICES

    Premium - $44.99
    Basic - $29.99

    Family Pack - Premium - $40.49
    Family Pack - Basic - $26.99

    All tickets are subject to applicable taxes and fees on top of the above prices as per our terms and conditions

    Ticket prices are subject to change.

    TICKET TIERS

    Premium Ticket Perks:

    • Small Gift
    • Christmas Nutcracker Ornament 
    • Please arrive 20 mins prior to your event start time. Latecomers will be accommodated where possible but we cannot guarantee entry.

     

    Basic Ticket Perks:

    • Small Gift
    • Please arrive 20 mins prior to your event start time. Latecomers will be accommodated where possible but we cannot guarantee entry.

     

    Family Packs: The perfect way to bring your friends or family and save money! 

    Family Packs are sold for a minimum of 4 people.

     

    Family Pack - Premium Ticket Perks - per person:

    • Small Gift
    • Christmas Nutcracker Ornament 
    • Please arrive 20 mins prior to your event start time. Latecomers will be accommodated where possible but we cannot guarantee entry.

     

    Family Pack - Basic Ticket Perks - per person:

    • Small Gift
    • Please arrive 20 mins prior to your event start time. Latecomers will be accommodated where possible but we cannot guarantee them entry.

     

    There are no refunds of tickets for this exhibit. Tickets are available for purchase online HERE and at our onsite box office. For more details please read our TERMS AND CONDITIONS.

    All tickets are subject to applicable taxes and fees.

  • Exhibit Info

  • Prohibited & Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit.

    Prohibited
    • Backpacks, luggage, and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods
    Permissible
    • Walkers, mobility scooters, and other mobility aids
    • Strollers
    • Cameras (still/video)
    • Service animals – for non-traditional service animals please contact the exhibit before your visit

    Photos and video recording are allowed, but we ask that you limit the length of the recording to less than 2-minute clips and refrain from using flash. Professional-grade equipment and tripods are not permissible unless previously approved by management.

    Prohibited items will not be stored by venue management or on-site.

    Immersive Nutcracker reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

  • Accessibility

    Bathrooms

    There are men's and women's bathrooms with accessible stalls on the first floor before the main entrance to the exhibit. There are two accessible, gender-neutral restrooms on the mezzanine level.

    Sensory

    Part of the experience is the music, which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request.

    There are some flashing lights, which may be difficult to tolerate for people with photosensitivity.

    There is a low-input Sensory Relief area located downstairs with tables, chairs, and cold water available. Please see a gallery attendant for help accessing the space. The Sensory Relief area is wheelchair accessible.

    Wheelchairs, walkers, and scooters are all permitted. We have one first-come, first-serve wheelchair on-site for those who need it, and a number of folding chairs that can be brought into the exhibit.

    Masks

    Masks are not required for entry to the exhibit. They are optional for staff and guests in accordance with current legislation.

    We encourage all patrons to follow safety recommendations such as social distancing, frequent hand washing, and staying at home if they are not feeling well.

    Service Animals

    Service animals are permitted in the gallery, however untrained emotional support animals are not. For non-traditional service animals please contact us.

    Support Persons

    Patrons supporting persons with disabilities receive free admission to the exhibit and do not require a ticket for entry. At no time will a patron with a disability who is accompanied by a support person be prevented from having access to his or her support person while on the exhibition premises.

  • Exhibit Hours

    Exhibit opens 15 minutes before the first entry time of the day and closes 20 minutes after the start time of last entry time of the day. For entry time please see the ticketing calendar when you click BUY TICKETS.

  • Location, Parking & Transit

    Location

    The Immersive Nutcracker exhibit will be coming to Lighthouse Artspace, located at 4301 N Scottsdale Road, Scottsdale, AZ 85251 (Corner of N Scottsdale Road and E 5th Avenue).

    Parking

    The exhibit does not have dedicated onsite parking. Parking is located at Galleria Parking Garage, 4394N N Wells Fargo Avenue. There are also a number of public parking lots located near the venue and a limited amount of street parking with two to three-hour limits. We are located within steps of the 5th Avenue Shopping District, giving patrons access to even more parking lots.

    If you have concerns about driving or parking, there is a conveniently-located Uber/Lyft drop-off at the venue.

    Transit

    There is a bus stop for #72 directly in front of the entrance. More information on transit in Old Town Scottsdale can be found here