Question 1

Access 2

Accepted Answer

Those with Access 2 cards can bring a support person or caretaker into the gallery without requiring them to have a ticket. Simply show the card at entry.

Question 2

Mobility Aids & Service Animals

Accepted Answer

Wheelchairs, walkers, and scooters are all permitted. We have one first-come, first-serve wheelchair on-site for those who need it, and a number of folding chairs that can be brought into the exhibit for folks who have a hard time standing for extended periods of time.



Service animals are permitted in the gallery, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us at ticketing.toronto@lighthouseimmersive.com.

Question 3

Sensory Advisory

Accepted Answer

Lighting



This exhibition contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised. 



Sound



Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. 



If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.

Question 4

Washrooms

Accepted Answer

There are no barriers to the gallery washrooms however the men’s washroom in the gallery does not have an accessible stall (the women’s washroom does). 



There are accessible stalls in both men’s and women’s exit-hallway washrooms. These can be used without having to exit the exhibit.

Question 5

Parking

Accepted Answer

There is no on-site parking but paid lots are quite close. For those who struggle with mobility, there is a shoulder for drop-offs out front with ramp access to the sidewalk and ramp access to the building is nearby.

Question 6

Group Tickets

Accepted Answer

A group discount of 25% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

For groups larger than 50 people please email us at groups@immersive-nutcracker.com.

Discount amount varies per city and will be applied at checkout.

Question 7

Ticket Prices

Accepted Answer

Adult tickets - $39.98Child tickets - $34.99

All tickets prices include HST and a $5 service charge.

Ticket prices are subject to change.

Question 8

Ticket Types

Accepted Answer

There are no refunds of tickets for the exhibit.

Adult ticketIncludes general admission to the Immersive Nutcracker, the holiday displays creating a perfect photo opportunity for the whole family.

Child ticketIncludes general admission to the Immersive Nutcracker and the holiday displays creating a perfect photo opportunity for the whole family, a Nutcracker themed sweet, and a souvenir sticker set.

Child tickets are valid for individuals aged 16 years and younger, including babes in arms.

The exhibit does have loud music and ear protection, especially for children, is advised. Earplugs are available at the gallery.

For further clarification, please read our terms and conditions.

Question 9

I Never Received Them

Accepted Answer

If you have purchased tickets to Immersive Nutcracker directly through our website, but have not yet received your tickets, please contact us at ticketing.toronto@immersive-nutcracker.com to have this rectified.

Please check your spam/junk folder before contacting the box office.

Please check your spam/junk folder before contacting the box office.

Question 10

I Want To Change The Name On Them

Accepted Answer

The name on your tickets is for buyer information only and thus there is no change of name required on tickets.

Anyone who has access to the tickets can use them.

Question 11

I Need To Reschedule

Accepted Answer

Please complete our Change of Date Request form.

A fee of $8 is required to change the date/time of your tickets.

Requests must be made at least 48 hours prior to the scheduled time of your tickets. We retain the right to refuse late change of date requests.

Question 12

Mask Policy

Accepted Answer

Masks are mandatory for everyone regardless of vaccination status. An exception can be made for persons who are reasonably accommodated by not wearing one in accordance with Toronto By-Law 541-2020 and arranged in advance by contacting ticketing.toronto@lighthouseimmersive.com.



Arrangements must be made with Immersive Nutcracker prior to attending the exhibit. 



Please email ticketing.toronto@lighthouseimmersive.com if you require additional accommodations not mentioned on this list.



We will continue to closely monitor the situation daily, and adjust our safety measures accordingly.



Thanks for your patience and understanding during these challenging times.

Question 13

COVID-19 Update

Accepted Answer

Updated: August 25th, 2021




Safety is our number one priority for all guests attending Immersive Nutcracker. Having welcomed over 200,000 patrons since Immersive ArtSpace opened in Toronto, we’re proud to be operating an experience where it is safe to go.
Masks are required to be worn over your nose and mouth for the entirety of your visit, regardless of your vaccination status. Physical distancing is encouraged in our public spaces, especially in lines and in restrooms.

To ensure your safety, and based on guidance from the Province of Ontario and City of Toronto, and other government agencies, our exhibition will operate with enhanced safety measures including:

 	Touchless hand sanitization stations placed throughout the venue
 	Contactless payment encouraged throughout the venue
 	Floor markings throughout the venue to assist in the six-foot social distancing limit
 	Enhanced, regular cleaning throughout the day on each floor
 	Contact tracing for all staff and guests

Thanks for your patience and understanding during these challenging times. We will continue to closely monitor the situation daily, and adjust our safety measures accordingly. If you have any other questions, please contact us at ticketing.toronto@lighthouseimmersive.com

Question 14

Exhibit

Accepted Answer

The entrance, lobby and gallery are entirely wheelchair accessible. The only exception is a raised platform in the gallery that offers an overhead perspective and is only accessible by a flight of 17 stairs. This isn’t critical to the overall immersive experience and will not prevent you from making your way through the gallery.

Question 15

Prohibited & Permissible Items

Accepted Answer

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bags at coat check for $2.75.

Prohibited Items

Backpacks and duffle bagsPaints and aerosolsIndelible markersWeapons of any typeOutside food and beverages (including alcohol)Food of any type is not permitted in the galleryAny item deemed by exhibit security or venue management to be inappropriateBikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permittedCamping chairs

Permitted Items

Cameras (still and video)TripodsStrollers, wagons and buggiesWalkers, mobility scooters, and other mobility aidsService animals are permitted, but please be advised the the volume and visuals may be uncomfortable for animals

The exhibition reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

Question 16

Building Amenities

Accepted Answer

Gift shopLavazza Café



Our gift shop and Lavazza Café maintain the same hours of operation as our exhibit.

Question 17

About Immersive Nutcracker

Accepted Answer

For nearly 130 years, The Nutcracker has been synonymous with holiday enchantment for families around the world.

Millions of eager children and their smiling parents have packed ballet houses everywhere to enjoy the story of a young girl who enters a world of magic where all the toys that a child could ever dream of come to life in a delicious fantasy.

The music of Peter Ilyich Tchaikovsky - including iconic selections like “The March of the Toys” and “The Dance of the Sugar Plum Fairy” – charm the ears while exquisite dancing dazzles the eyes.

But what if there was a way to make all of this even more exciting, even more engaging, even more involving for the whole family?

Welcome to The Immersive Nutcracker. Using state of the art technology that’s puts you right in the middle of the action, we begin with a starry sky, a breathtaking snowstorm and a giant fir tree beyond all imagining that falls to earth and reappears as the Christmas tree of every child’s dreams in a wondrous household filled with toys, as a starry-eyed young girl tries to take it all in.

A magical Nutcracker comes to life and from then on, the action unfolds seamlessly as we move into a fantasy kingdom where toy soldiers battle an army of mice, a Prince comes to turn our little girl into a Princess and a glittering finale transports us into a land of sweets, cakes, candies and toys for the happiest of endings.

But the best part is that all of this will happen around you - in full 360 degree , three-dimensional splendor – as this beloved story enchants you like it never has before, because now you and your family are all truly a part of it!

It’s so much more than The Nutcracker….It’s The Immersive Nutcracker and it makes you truly a part of a holiday experience that you will never forget.

Question 18

Location, Parking & Transit

Accepted Answer

Location



Immersive Nutcracker is located at:



1 Yonge StreetToronto, ON, M5E 1W7Canada



Parking



The exhibit does not have dedicated onsite parking, but there are a number of public parking lots nearby.



The closest lots are across the street on Queens Quay and just north of 1 Yonge Street (pricing may vary). There is a shoulder outside the front entrance for drop-offs close to ramp access.



Transit



The closest subway station to 1 Yonge Street is Union Station (10 minute walk).



The closest streetcar stops to 1 Yonge Street are:



Queens Quay East at Yonge StreetYonge Street at Queens Quay East north sideQueens Quay West at Bay Street east sideQueens Quay East at Freeland Street

Question 19

Hours Of Operation

Accepted Answer

The last entry is 40 minutes prior to the close time stated above. Late arrivals will not be permitted entry. Fees may apply if you need to reschedule. Hours of operations are subject to change.