Frequently asked questions

Ticket Info

  • Group Tickets

    A group discount of 25% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people please email us at groups@immersive-nutcracker.com.

    Discount amount varies per city and will be applied at checkout.

  • Ticket Prices

    Adult tickets - $39.98
    Child tickets - $34.99

    All tickets prices include HST and a $5 service charge.

    Ticket prices are subject to change.

  • Ticket Types

    There are no refunds of tickets for the exhibit.

    Adult ticket
    Includes general admission to the Immersive Nutcracker, the holiday displays creating a perfect photo opportunity for the whole family.

    Child ticket
    Includes general admission to the Immersive Nutcracker and the holiday displays creating a perfect photo opportunity for the whole family, a Nutcracker themed sweet, and a souvenir sticker set.

    Child tickets are valid for individuals aged 16 years and younger, including babes in arms.

    The exhibit does have loud music and ear protection, especially for children, is advised. Earplugs are available at the gallery.

    For further clarification, please read our terms and conditions.

  • I bought my tickets but…

  • I Never Received Them

    If you have purchased tickets to Immersive Nutcracker directly through our website, but have not yet received your tickets, please contact us at ticketing.toronto@immersive-nutcracker.com to have this rectified.

    Please check your spam/junk folder before contacting the box office.

  • I Want To Change The Name On Them

    The name on your tickets is for buyer information only and thus there is no change of name required on tickets.

    Anyone who has access to the tickets can use them.

  • I Need To Reschedule

    Please complete our Change of Date Request form.

    A fee of $8 is required to change the date/time of your tickets.

    Requests must be made at least 48 hours prior to the scheduled time of your tickets. We retain the right to refuse late change of date requests.

  • Exhibit Info

  • Exhibit

    The entrance, lobby and gallery are entirely wheelchair accessible. The only exception is a raised platform in the gallery that offers an overhead perspective and is only accessible by a flight of 17 stairs. This isn’t critical to the overall immersive experience and will not prevent you from making your way through the gallery.

  • Prohibited & Permissible Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bags at coat check for $2.75.

    Prohibited Items
    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    Permitted Items
    • Cameras (still and video)
    • Tripods
    • Strollers, wagons and buggies
    • Walkers, mobility scooters, and other mobility aids
    • Service animals are permitted, but please be advised the the volume and visuals may be uncomfortable for animals

    The exhibition reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

  • Building Amenities
    • Gift shop
    • Lavazza Café

    Our gift shop and Lavazza Café maintain the same hours of operation as our exhibit.

  • About Immersive Nutcracker
    For nearly 130 years, The Nutcracker has been synonymous with holiday enchantment for families around the world. Millions of eager children and their smiling parents have packed ballet houses everywhere to enjoy the story of a young girl who enters a world of magic where all the toys that a child could ever dream of come to life in a delicious fantasy. The music of Peter Ilyich Tchaikovsky - including iconic selections like “The March of the Toys” and “The Dance of the Sugar Plum Fairy” – charm the ears while exquisite dancing dazzles the eyes. But what if there was a way to make all of this even more exciting, even more engaging, even more involving for the whole family? Welcome to The Immersive Nutcracker. Using state of the art technology that’s puts you right in the middle of the action, we begin with a starry sky, a breathtaking snowstorm and a giant fir tree beyond all imagining that falls to earth and reappears as the Christmas tree of every child’s dreams in a wondrous household filled with toys, as a starry-eyed young girl tries to take it all in. A magical Nutcracker comes to life and from then on, the action unfolds seamlessly as we move into a fantasy kingdom where toy soldiers battle an army of mice, a Prince comes to turn our little girl into a Princess and a glittering finale transports us into a land of sweets, cakes, candies and toys for the happiest of endings. But the best part is that all of this will happen around you - in full 360 degree , three-dimensional splendor – as this beloved story enchants you like it never has before, because now you and your family are all truly a part of it! It’s so much more than The Nutcracker….It’s The Immersive Nutcracker and it makes you truly a part of a holiday experience that you will never forget.
  • Location, Parking & Transit
    Location

    Immersive Nutcracker is located at:

    1 Yonge Street
    Toronto, ON, M5E 1W7
    Canada

    Parking

    The exhibit does not have dedicated onsite parking, but there are a number of public parking lots nearby.

    The closest lots are across the street on Queens Quay and just north of 1 Yonge Street (pricing may vary). There is a shoulder outside the front entrance for drop-offs close to ramp access.

    Transit

    The closest subway station to 1 Yonge Street is Union Station (10 minute walk).

    The closest streetcar stops to 1 Yonge Street are:

    • Queens Quay East at Yonge Street
    • Yonge Street at Queens Quay East north side
    • Queens Quay West at Bay Street east side
    • Queens Quay East at Freeland Street
  • Hours Of Operation

    November 29th – December 5th
    Monday | Closed
    Tuesday | Closed
    Wednesday | Closed
    Thursday | Closed
    Friday | 10 AM – 1 PM
    Saturday | 10 AM – 5:30 PM
    Sunday | 10 AM – 5:30 PM

    December 6th – December 12th
    Monday | Closed
    Tuesday | Closed
    Wednesday | 2:30 PM – 8 PM
    Thursday | Closed
    Friday | 10 AM – 1 PM
    Saturday | 10 AM – 5:30 PM
    Sunday | 10 AM – 5:30 PM

    December 13th – December 19th
    Monday | CLOSED
    Tuesday | CLOSED
    Wednesday | 2:30 PM – 8 PM
    Thursday | 11:30 AM – 2:30 PM
    Friday | 10 AM – 1 PM
    Saturday | 10 AM – 5:30 PM
    Sunday | 10 AM – 5:30 PM

    December 20th – December 26th
    Monday | 10 AM – 5:30 PM
    Tuesday | 10 AM – 5:30 PM
    Wednesday | 10 AM – 5:30 PM
    Thursday | 10 AM – 5:30 PM
    Friday | 10 AM – 5 PM
    Saturday | Closed
    Sunday | 10 AM – 2:30 PM

    December 27th – January 2nd
    Monday | 11 AM – 1:30 PM
    Tuesday | 11 AM – 1:30 PM
    Wednesday | 11 AM – 1:30 PM
    Thursday | 11 AM – 1:30 PM
    Friday | 11 AM – 1:30 PM
    Saturday | 10:45 AM – 12:15 PM
    Sunday | 10:00 AM – 11:30 AM

    The last entry is 40 minutes prior to the close time stated above. Late arrivals will not be permitted entry. Fees may apply if you need to reschedule. Hours of operations are subject to change.

  • COVID-19

  • Mask Policy

    Masks are mandatory for everyone regardless of vaccination status. An exception can be made for persons who are reasonably accommodated by not wearing one in accordance with Toronto By-Law 541-2020 and arranged in advance by contacting ticketing.toronto@lighthouseimmersive.com.

    Arrangements must be made with Immersive Nutcracker prior to attending the exhibit.

    Please email ticketing.toronto@lighthouseimmersive.com if you require additional accommodations not mentioned on this list.

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly.

    Thanks for your patience and understanding during these challenging times.

  • COVID-19 Update
    Updated: August 25th, 2021

    Safety is our number one priority for all guests attending Immersive Nutcracker. Having welcomed over 200,000 patrons since Immersive ArtSpace opened in Toronto, we’re proud to be operating an experience where it is safe to go.

    Masks are required to be worn over your nose and mouth for the entirety of your visit, regardless of your vaccination status. Physical distancing is encouraged in our public spaces, especially in lines and in restrooms. To ensure your safety, and based on guidance from the Province of Ontario and City of Toronto, and other government agencies, our exhibition will operate with enhanced safety measures including:
    • Touchless hand sanitization stations placed throughout the venue
    • Contactless payment encouraged throughout the venue
    • Floor markings throughout the venue to assist in the six-foot social distancing limit
    • Enhanced, regular cleaning throughout the day on each floor
    • Contact tracing for all staff and guests
    Thanks for your patience and understanding during these challenging times. We will continue to closely monitor the situation daily, and adjust our safety measures accordingly. If you have any other questions, please contact us at ticketing.toronto@lighthouseimmersive.com
  • Accessibility

  • Access 2

    Those with Access 2 cards can bring a support person or caretaker into the gallery without requiring them to have a ticket. Simply show the card at entry.

  • Mobility Aids & Service Animals

    Wheelchairs, walkers, and scooters are all permitted. We have one first-come, first-serve wheelchair on-site for those who need it, and a number of folding chairs that can be brought into the exhibit for folks who have a hard time standing for extended periods of time.

    Service animals are permitted in the gallery, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us at ticketing.toronto@lighthouseimmersive.com.

  • Sensory Advisory
    Lighting

    This exhibition contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised.

    Sound

    Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request.

    If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.

  • Washrooms

    There are no barriers to the gallery washrooms however the men’s washroom in the gallery does not have an accessible stall (the women’s washroom does).

    There are accessible stalls in both men’s and women’s exit-hallway washrooms. These can be used without having to exit the exhibit.

  • Parking

    There is no on-site parking but paid lots are quite close. For those who struggle with mobility, there is a shoulder for drop-offs out front with ramp access to the sidewalk and ramp access to the building is nearby.