Frequently Asked Questions

I Bought My Tickets But…

  • I Need To Reschedule

    To reschedule your tickets, please visit our Change of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

    Please note there is a $4.99 rescheduling fee per ticket for Premium tickets (single ticket, as well as per ticket included in the Family Pack), and a $9.99 rescheduling fee per ticket for Basic tickets (single ticket, as well as per ticket included in the Family Pack).

    Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

  • I Want To Upgrade Or Downgrade

    Please contact our box office to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I Want To Change The Name On Them

    The name on your tickets is for buyer and COVID tracing info only, and there is no change of name required.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I Never Received Them

    If you have purchased tickets to Immersive Nutcracker directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool to have this rectified.

    If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office to have this rectified.

    Please check your spam/junk folder before contacting the box office.

  • Tickets Info

  • Group Tickets

    A group discount is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

  • Authorized Ticket Sellers

    Warning! Check before you go. If you want to experience the Immersive nutcracker Exhibit that is taking Dallas by storm, ensure you are buying your tickets from Immersive-nutcracker.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please contact us for verification.

    Authorized Ticket Partners To Immersive Nutcracker

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website for purchase.

  • Tickets price & Tickets type

    TICKET PRICES

    Premium - $44.99

    Basic - $29.99

    Family Pack - Premium - $40.49

    Family Pack - Basic - $26.99

    All tickets are subject to applicable taxes and fees on top of the above prices as per our terms and conditions

    Ticket prices are subject to change.

    TICKET TIERS

    Premium Ticket Perks:

    • Small Gift
    • Christmas Nutcracker Ornament 
    • Please arrive 20 mins prior to your event start time. Latecomers will be accommodated where possible but we cannot guarantee entry.

    Basic Ticket Perks:

    • Small Gift
    • Please arrive 20 mins prior to your event start time. Latecomers will be accommodated where possible but we cannot guarantee entry.

    Family Packs: The perfect way to bring your friends or family and save money! 

    Family Packs are sold for a minimum of 4 people.

    Family Pack - Premium Ticket Perks - per person:

    • Small Gift
    • Christmas Nutcracker Ornament 
    • Please arrive 20 mins prior to your event start time. Latecomers will be accommodated where possible but we cannot guarantee entry.

    Family Pack - Basic Ticket Perks - per person:

    • Small Gift
    • Please arrive 20 mins prior to your event start time. Latecomers will be accommodated where possible but we cannot guarantee them entry.

    There are no refunds of tickets for this exhibit. Tickets are available for purchase online HERE and at our onsite box office. For more details please read our TERMS AND CONDITIONS. All tickets are subject to applicable taxes and fees.

  • Exhibit Info

  • Prohibited & Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit.

    Prohibited
    • Backpacks, luggage, and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods
    Permissible
    • Walkers, mobility scooters, and other mobility aids
    • Strollers
    • Cameras (still/video)
    • Service animals – for non-traditional service animals please contact the exhibit 
      before your visit

    Photos and video recording are allowed, but we ask that you limit the length of recording to less than 2-minute clips and refrain from using flash. Professional grade equipment and tripods are not permissible unless previously approved by management.

    Prohibited items will not be stored by venue management or on-site.

    Immersive Nutcracker reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

  • Accessibility
    Exhibit

    Our wheelchair accessible ramp is through our parking lot entrance behind the building.

    Guests in wheelchairs will enter the ground floor and take the elevator to floor one where they will get their tickets scanned and lanyard for VIP. They’ll then immediately take the elevator to floor two for the gallery entrance. Premium and VIP cushion pick up takes place on floor two. Guests in wheelchairs are also welcome to use the elevator to the mezzanine.

    Bathrooms

    We have one men’s and one women’s bathroom located on Floor 1. They each have one ADA stall.

    Please be aware that elevator wait times between floors may vary and we advise on planning ahead.

    Parking

    There are two ADA stalls within 25′ of the rear door at the back of the building available on a first-come first serve basis. Accessible vehicles can also do a drop-off here.

    Sensory Advisory

    This exhibition contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised.

    Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.

    Seating & Mobility Aids

    Wheelchairs, walkers, and scooters are all permitted. We have four first-come, first-serve wheelchairs on-site for those who need it, and a number of folding chairs that can be brought into the exhibit for folks who have a hard time standing for extended periods of time.

    Service Animals

    Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us.

    Support Persons

    Patrons supporting persons with disabilities receive free admission to the exhibit and do not require a ticket for entry. At no time will a patron with a disability who is accompanied by a support person be prevented from having access to his or her support person while on the exhibition premises.

  • Exhibit Hours

    Exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of last entry time of the day.  For entry time please see the ticketing calendar when you click BUY TICKETS

  • Location & Parking

    The entrance to the official Lighthouse Dallas parking lot is located at 1910 Young Street, Dallas, TX 75201.

    Cost: $10 for the first hour + $3 up to 3 hours max.

    There are two ADA stalls at the back of the building available on a first-come-first-serve basis.

    Accessibility options include a wheelchair ramp through the parking lot entrance and elevator access throughout the building.