To reschedule your tickets, please visit our Change of Date Request page.
Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.
Please note there is a $4.99 rescheduling fee per ticket for Premium tickets (single ticket, as well as per ticket included in the Family Pack), and a $9.99 rescheduling fee per ticket for Basic tickets (single ticket, as well as per ticket included in the Family Pack).
Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.
Please contact our box office to upgrade your tickets prior to arrival.
Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!
The name on your tickets is for buyer and COVID tracing info only, and there is no change of name required.
Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.
If you have purchased tickets to Immersive Nutcracker directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool.
If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office to have this rectified.
Please check your spam/junk folder before contacting the box office.